FAQ
Help centre
Questions, answered
Everything you need to know about orders, delivery and using your products.
Contact usHow long does delivery take?
Orders are delivered within 2–4 working days inside Dhaka and 3–6 working days across the rest of Bangladesh.
Can I pay cash on delivery?
Yes. Cash on delivery is available on all orders. You can also pay online with bKash, Nagad or card.
What is your return policy?
If an item arrives damaged or is not what you ordered, contact us within 7 days for an exchange or refund.
How should I use my products?
Patch test new products first, apply to clean skin and use sunscreen every morning. Follow the directions on each product for best results.